Your account · your choice

Delete your Mosey account and data.

You can request permanent deletion in the app or by email. There is no fee, and you do not need to reinstall the app to use the email option.

Before you delete: account deletion does not cancel an App Store or Google Play subscription. Cancel it separately in your store subscription settings to prevent future renewals.

Option 1 · Delete in the app

Open Mosey and go to Profile.
Choose Delete account & data.
Review what will be removed, then choose Confirm deletion.

This is a two-step confirmation so an accidental tap cannot delete your account. If you use Sign in with Apple, Apple will then ask you to verify your identity so Mosey can disconnect that authorization. Deletion starts after any required verification. Mosey signs you out and removes app-owned local data after the server accepts the request.

Option 2 · Request deletion by email

Send an email to betafocus.mobile@gmail.com with the subject Delete mosey account and data.

The request must come from the same email address you use to sign in to Mosey. This lets us verify that the request belongs to you. If you used Sign in with Apple and chose Hide My Email, include the Apple relay address associated with Mosey; we may ask you to verify the request in the app.

Create deletion email

We will acknowledge the request, ask only for the verification reasonably needed, and confirm when deletion is complete.

Timing and signing in again

We act on a verified request promptly and complete deletion from our active systems as soon as possible, no later than 15 days.

Signing in again does not cancel a confirmed deletion request or restore deleted data. It may create fresh account data. If you sent an email request and change your mind before deletion is complete, reply to our acknowledgement and ask us to withdraw it.

What is deleted

Your Mosey account and authentication record;
your profile, follows, playback progress and synced listening data;
walk and session summaries, Stepprints, Miles balance and lifetime Miles total;
Discover profile, shared walk cards and other account-linked Discover activity;
device notification records and Mosey-managed subscription entitlement data.

If you request deletion by email, we cannot erase files that exist only on your phone. Uninstall Mosey or clear its app storage to remove remaining downloads and local records.

Limited records that may remain

We may keep the minimum information required for security, fraud prevention, tax, dispute resolution or another legal obligation. A one-way hashed deletion record, de-identified aggregate episode totals, provider backups kept for a limited recovery period, and purchase records held by Apple or Google may also remain. These records are not used to reactivate your Mosey account.

For more detail, read the Mosey Privacy Policy. You may also email privacy@heymosey.app to exercise applicable rights of access, correction, restriction, portability or objection, or to contact us about a deletion request.